Privacy Policy

Last updated: 8/23/2025

Introduction

At XSOAR DEV ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant service for Palo Alto Networks XSOAR.

Please read this privacy policy carefully. By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you provide to us, including:

  • Name and contact information
  • Account credentials and authentication data
  • Communication preferences

Usage Information

We collect information about how you use our service, including:

  • Interaction data with our AI assistant
  • Feature usage and preferences
  • Device and browser information
  • IP addresses and location data

How We Use Your Information

We use the collected information to:

  • Provide and maintain our AI assistant service
  • Improve and personalize your experience
  • Process authentication and security
  • Communicate with you about our service
  • Analyze usage patterns and improve our service
  • Ensure security and prevent fraud

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request data portability

Third-Party Services

Our service integrates with ChatGPT and other third-party services. These services have their own privacy policies, and we encourage you to review them.

ChatGPT Integration

Our AI assistant is built on top of OpenAI's ChatGPT technology. When you use our service:

  • Your conversations are processed by OpenAI's systems
  • OpenAI's privacy policy applies to this processing
  • Conversations may be used to improve AI models (with anonymization)

Disclaimer

Important Notice: XSOAR DEV is not affiliated with, endorsed by, or connected to Palo Alto Networks Inc. or any of its subsidiaries. Palo Alto Networks, XSOAR, and related trademarks are the property of Palo Alto Networks Inc.

Our AI assistant provides general guidance and information about XSOAR based on publicly available documentation and community knowledge. Always consult official Palo Alto Networks documentation and support for critical decisions.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Website: xsoar.dev

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

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